Terms of service

Last updated: July 7, 2026

These Terms of Service ("Terms") are a binding agreement between you and PrivOptic ("PrivOptic," "we," "us") governing your access to and use of privoptic.com (the "Site") and your purchase and use of our digital products, including privacy and risk management applications, templates, toolkits, and training courses (collectively, the "Products"). By using the Site or purchasing a Product, you accept these Terms in full. If you do not agree, do not use the Site or purchase Products. If you purchase on behalf of an organization, you represent that you have authority to bind that organization, and "you" includes it.

1. Who We Are

PrivOptic sells digital, downloadable privacy and risk management tools built by practitioners for practitioners. All Products are delivered electronically; nothing is shipped.

2. Not Legal Advice; Your Responsibility

The Products are practical tools and educational materials. They do not constitute legal advice, and no attorney–client or advisor–client relationship is created by purchasing or using a Product. Compliance obligations vary by jurisdiction, industry, and organization. You are solely responsible for evaluating each Product, adapting it to your circumstances, validating it against applicable law, and for all decisions made and outcomes obtained using it. We make no representation that use of any Product will achieve or maintain compliance with any law, regulation, framework, or standard.

3. License Grant

Upon full payment, we grant you a limited, non-exclusive, non-transferable, non-sublicensable license to use, modify, and deploy the purchased Product within a single organization (yours or one client's). Consultants and agencies must purchase one license per client organization or arrange multi-organization licensing with us in writing.

4. License Restrictions; Termination

You may not: (a) resell, redistribute, publish, share, or sublicense any Product, in original or modified form, outside the licensed organization; (b) offer any Product or any substantial portion of its content or structure as, or as part of, a competing product, template library, course, or content offering, whether free or paid; (c) remove or obscure PrivOptic attribution included in the files except where the Product expressly supports rebranding; (d) use any Product to develop a competing product; or (e) use any Product for any unlawful purpose.

Your license terminates automatically and without notice if you breach these Terms. Upon termination you must cease all use and destroy all copies of the Product. Sections 2 and 4 through 16 survive termination. You acknowledge that breach of this Section would cause us irreparable harm for which damages are an inadequate remedy, and that we are entitled to seek injunctive relief in addition to all other remedies, without posting a bond.

5. Delivery

Products are delivered as digital downloads after payment is confirmed, via checkout and email link. You are responsible for downloading and safeguarding your files. If a download link fails, contact us and we will re-issue it; re-issuance is your sole remedy for delivery issues.

6. Payments, Pricing, and Taxes

Prices are in U.S. dollars and may change at any time without notice; changes do not affect completed purchases. You are responsible for all applicable taxes, duties, and charges other than taxes on our income. We may correct pricing errors, including canceling orders placed at an erroneous price, with a full refund of the amount paid.

7. All Sales Final; Chargebacks

Because the Products are digital goods delivered instantly and cannot be returned, all sales are final and no refunds are given, except (a) where a Product is materially defective and we are unable to provide a repaired or replacement copy within a reasonable time after you notify us within 14 days of purchase, or (b) where a refund is required by applicable law. Repair or replacement is your sole and exclusive remedy for any defect.

You agree to contact us and allow 10 business days to resolve any billing issue before initiating a chargeback or payment dispute. Initiating a chargeback on a validly delivered Product constitutes a material breach of these Terms and results in immediate termination of all licenses granted to you, and we reserve the right to contest the chargeback and to refuse future sales to you.

8. Intellectual Property; Feedback

The Products, the Site, and all associated content, code, design, structure, and branding are and remain the exclusive property of PrivOptic or its licensors, protected by copyright and other intellectual property laws. You receive only the license described in Section 3 — no ownership, and no rights by implication or estoppel. If you provide feedback, suggestions, or ideas, you grant us a perpetual, irrevocable, worldwide, royalty-free right to use them without restriction or compensation.

9. Product Updates; Third-Party Platforms

We may update, revise, or discontinue any Product at any time. Unless stated on the product page, purchases do not include a right to future versions. We do not warrant and are not responsible for compatibility with any third-party platform, browser, LMS, or software version, now or in the future, and changes made by third parties do not entitle you to a refund.

10. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SITE AND THE PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS, AND WITHOUT WARRANTY OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR TRADE USAGE. WE DO NOT WARRANT THAT ANY PRODUCT IS ERROR-FREE, CURRENT WITH RESPECT TO ANY LAW, OR SUITABLE FOR YOUR PURPOSES.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) PRIVOPTIC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, OR FOR REGULATORY FINES, PENALTIES, OR ENFORCEMENT COSTS, ARISING OUT OF OR RELATED TO THE SITE OR THE PRODUCTS, UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY; AND (B) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE PRODUCT GIVING RISE TO THE CLAIM IN THE 12 MONTHS BEFORE THE CLAIM AROSE. THESE LIMITATIONS ARE A FUNDAMENTAL BASIS OF THE BARGAIN AND APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE. Nothing in these Terms excludes liability that cannot be excluded under applicable law, and consumers in some jurisdictions may have statutory rights these Terms do not limit.

12. Indemnification

You will defend, indemnify, and hold harmless PrivOptic and its owners, employees, and contractors from and against all claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use, modification, or deployment of any Product; (b) your violation of these Terms; (c) your violation of any law or the rights of any third party; or (d) any data you process using a Product.

13. Your Content and Data

Products that run in your environment (self-hosted applications, training courses, spreadsheets) process data locally in your systems or your users' browsers; we do not receive, store, or control that data and have no liability for it. You are solely responsible for your deployment, your configurations, and any personal data you process using the Products. Our handling of personal data collected through the Site is described in our Privacy Policy.

14. Dispute Resolution; Arbitration; Class Action Waiver

Please read this section carefully — it affects your legal rights. Any dispute arising out of or relating to these Terms, the Site, or the Products that cannot be resolved informally will be resolved by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, seated in Washington State, USA, with the arbitration conducted remotely where the rules allow. Judgment on the award may be entered in any court of competent jurisdiction. Either party may instead bring an individual claim in small claims court, and we may seek injunctive relief in court for infringement or misuse of intellectual property under Section 4.

You and PrivOptic each waive the right to a jury trial and the right to participate in any class action, class arbitration, or representative proceeding. Disputes must be brought in the parties' individual capacities only. Any claim must be filed within one (1) year after it arose or it is permanently barred, to the extent permitted by law. Before filing any claim, the complaining party must give the other written notice and 30 days to resolve the dispute informally.

15. Governing Law

These Terms and any dispute arising from them are governed by the laws of the State of Washington, USA, without regard to conflict of law principles and excluding the U.N. Convention on Contracts for the International Sale of Goods. For any matter not subject to arbitration, the state and federal courts located in Washington have exclusive jurisdiction, and you consent to personal jurisdiction and venue there.

16. General Terms

Changes. We may revise these Terms at any time by posting the updated version on the Site; the version in effect at the time of your purchase governs that purchase, and continued use of the Site after posting constitutes acceptance. Severability. If any provision is held unenforceable, it will be enforced to the maximum extent permissible and the remainder will remain in full effect; if the class action waiver is held unenforceable as to a particular claim, that claim (and only that claim) will proceed in court rather than arbitration. No waiver. Our failure to enforce any provision is not a waiver of it. Assignment. You may not assign these Terms or any license without our prior written consent; we may assign them freely, including in connection with a sale of the business. Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control. Export and sanctions. You represent that you are not located in, and will not use the Products in, any jurisdiction subject to comprehensive U.S. sanctions, and are not on any U.S. restricted-party list. Entire agreement. These Terms, together with the applicable product page and our Privacy Policy, are the entire agreement between you and PrivOptic regarding the Site and the Products and supersede all prior understandings.

17. Contact

Questions about these Terms? Reach us through the contact page on this Site. Formal legal notices must be sent in writing and are effective upon receipt.