Contact
Contact
Get in touch
PrivOptic is a small operation, which has one advantage: your message reaches the person who built the product, not a ticket queue. Email is the fastest route for everything below.
We aim to reply within two business days (Pacific Time).
What to include
Order or download problem
Include your order number and the email address used at checkout. Lost or expired download links are re-issued free of charge once we can verify the purchase.
Something is defective
Tell us what the product does versus what the product page says it should do, plus your environment — browser, LMS, or software version. Report within 14 days of purchase; see the Refund, Return & Cancellation Policy.
Licensing questions
One license covers one organization, unlimited users. Consultants deploying across several client organizations should ask about multi-organization licensing — we would rather scope it properly than have you guess.
Privacy rights requests
To access, correct, delete, or receive a copy of the personal information we hold about you — or to opt out, object, or withdraw consent — email us with “Privacy request” in the subject line. We verify requests using the email address associated with your purchase and respond within the period applicable law requires, generally 30 to 45 days. If we decline a request you can appeal by replying to our decision, and we will review it.
Worth repeating, because it changes what we can actually give you: our products run entirely in your own environment. Assessments, DSAR records, incident details and learner progress never reach us, so the only personal information we hold about you is your purchase and correspondence data. Full detail is in the Privacy Policy.
Formal legal notices
Notices under our Terms of Service must be sent in writing and are effective on receipt. Email us first and we will provide the correct postal address for service.